Programme
Artificial Intelligence for Banking in Albania
A six-stage professional learning programme for banking operations, customer service, compliance and risk staff. It covers accountable AI use across customer and branch work, payments and reconciliation, AML and KYC, credit and risk analysis, and evidence-based quality control. It is not an accredited programme and does not create a banking licence or qualification.
- Courses
- 6
- Estimated study time
- 48 hours
- Assessment
- Learning is separate from optional human assessment. Completion, qualification, eligibility and assignment are not the same thing.
Study time is a planning estimate, not a measurement with participants. The courses listed below carry their own estimates; they add up to 98 hours.
Who it is for
Banking operations, customer-service, payments, compliance, AML/KYC, credit and risk professionals working in or with the Albanian banking sector.
What it develops
On completing the learning path, learners can use AI as an assistant under human accountability in banking workflows; verify customer, transaction and analytical outputs against authorised sources; document exceptions and escalation; protect confidential data; and preserve evidence that another reviewer can reconstruct.
Courses and sequence
- 01
Training
Banking AI: Orientation
An orientation course for banking professionals on the use of artificial intelligence in banking operations: the regulatory framework, customer correspondence and verification against fabrication. 6 sessions.
Estimated study time: 18 hours
Can be requested independently
- 02
Training
Banking AI: Customer correspondence
Banking correspondence with the customer with the help of artificial intelligence: email, notices, contracts and multilingual communication, always with verification. 6 sessions.
Estimated study time: 18 hours
Can be requested independently
- 03
Training
Banking AI: Payments, reconciliation and exceptions
Professional work with payment instructions, reconciliation, exceptions, disputes and incidents, with checkable evidence and human escalation. AI assists with documentation and comparison; it authorises nothing.
Estimated study time: 8 hours
Can be requested independently
- 04
Training
Banking AI: Anti-money-laundering (AML) compliance
Anti-money-laundering (AML) compliance with the help of artificial intelligence: suspicious activity reports (SAR), enhanced due diligence (EDD), transaction monitoring and thresholds. 6 sessions.
Estimated study time: 18 hours
Can be requested independently
- 05
Training
Banking AI: Risk analytics
Banking risk analytics with artificial intelligence: credit models, IFRS 9, stress tests, non-performing loans (NPL) and reporting. 6 sessions.
Estimated study time: 18 hours
Can be requested independently
- 06
Programme component
Banking AI: Preparation for assessment
The closing sessions of the banking programme: the synthesis of the four weights, Reputation, Money, Liberty and Capital, with exercises that prepare your reasoning for the independent assessment, not only your answer. 6 sessions with interactive materials and quizzes. The assessment itself stays separate from the learning.
Estimated study time: 18 hours
Within the sequence