Programme
AI for E-Commerce Operations
A five course programme for founder-operators and operations leads in online retail. It covers orientation and responsible AI use, everyday workflow, documents and customer communication, data and analysis, and checking the quality of AI output.
- Courses
- 5
- Estimated study time
- 40 hours
- Assessment
- Learning only. Completion is not a qualification.
Study time is a planning estimate, not a measurement with participants. The courses listed below carry their own estimates; they add up to 78 hours.
Who it is for
Founder-operators of online shops, e-commerce managers, marketplace sellers, customer-experience managers and analytics staff.
What it develops
On completing the programme you can apply attribution discipline to reported figures; reconcile cross-border VAT obligations against a governing source; verify supplier and competitor claims before relying on them; and recognise fabricated output in an e-commerce context.
Courses and sequence
- 01
Training
E-commerce AI: Orientation
The role of an e-commerce manager and what AI changes in catalogue, orders, customer support, digital marketing and analytics: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Can be requested independently
- 02
Training
E-commerce AI: Workflow
The daily workflow of an e-commerce manager with AI: catalogue, orders, customer support, digital marketing and analytics, with a human check at every step.
Estimated study time: 15 hours
Can be requested independently
- 03
Training
E-commerce AI: Documents and communication
Documents and communication for an e-commerce manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Can be requested independently
- 04
Training
E-commerce AI: Data and analytics
Data and analytics for an e-commerce manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Can be requested independently
- 05
Training
E-commerce AI: Quality and evaluation
Quality and evaluation for an e-commerce manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Can be requested independently