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192 courses ready to take, across 7 professional fields. Every course listed here has learning content. Access is arranged by request.
156 courses
Training
Business and operations
Accounting AI: Professional foundations and responsible use
The foundation of professional practice: the accountant's role, the boundary where AI helps and where regulated judgement stays human, the Albanian legal framework (Law 25/2018 and Law 9920), ethics and the safe use of tools.
Estimated study time: 8 hours
Accounting and Finance
Training
Business and operations
Accounting AI: Tax practice and compliance
Tax compliance in practice: VAT and reconciliations, profit tax and withholding tax, procedures and deadlines under Law 9920, electronic filing in the tax administration systems, corrections and audits. The tool proposes, the accountant verifies and decides.
Estimated study time: 8 hours
Accounting and Finance
Training
Business and operations
Accounting AI: Financial statements and reconciliations
Financial statements in practice: the chart of accounts and the entries, the balance sheet and the income statement, cash flows and explanatory notes, year-end reconciliations and adjustments under Law 25/2018 and the national accounting standards. The tool proposes, the accountant verifies and decides.
Estimated study time: 8 hours
Accounting and Finance
Training
Business and operations
Accounting AI: Payroll, records and data protection
Payroll, records and data in practice: gross to net pay, contributions and payroll tax, employment declaration and insurance, payrolls and records, 10-year retention under Law 25/2018 and data protection (GDPR + Law 124). The tool proposes, the accountant verifies and decides.
Estimated study time: 8 hours
Accounting and Finance
Training
Business and operations
AI foundations: Working with ChatGPT, Claude and Gemini
Comparative tool literacy: which AI assistant for which task, and why, based on how each one actually behaves rather than on marketing.
Estimated study time: 9 hours
Accounting and Finance
Training
Business and operations
AI foundations: Ethics and risk
Fabricated answers, confidentiality, source verification, bias. Six sessions on the real risks of AI in professional work and how to manage them.
Estimated study time: 9 hours
Accounting and Finance
Training
Business and operations
AI foundations: AI and the Albanian language
What works, what breaks, and how to compensate. Six sessions on how AI behaves with Albanian: dialect, code-switching and technical terminology.
Estimated study time: 12 hours
Accounting and Finance
Training
Healthcare
Pharmacy AI (introductory)
Practical skills for the safe use of AI in pharmacy. AI assists; the pharmacist decides.
Estimated study time: 15 hours
Pharmacy
Training
Public sector
Policing and justice AI
A modular 12-hour course on AI for the Albanian State Police, prosecution, judiciary and prison system. Six independent sessions on facial recognition, financial crime, AI-generated evidence, risk assessment and the limits of automated decisions.
Estimated study time: 12 hours
Policing and law enforcement
Training
Healthcare
Dentistry AI
A course for private Albanian dentists serving the dental tourism market. Six sessions on business operations and digital visibility.
Estimated study time: 14 hours
Clinical Dentistry
Training
Business and operations
AI foundations: Getting started
What AI is, what it is not, and how to think about language models without mystification. Six foundation sessions for any working professional who wants practical AI knowledge.
Estimated study time: 12 hours
Accounting and Finance
Training
Healthcare
Healthcare AI (introductory)
A course on the practical use of AI assistants for Albanian pharmacists, physicians, nurses and administrators. Twelve independent sessions. Study time remains an estimate; the conflicting figures are explained below.
Estimated study time: 28 hours
Healthcare professional
Training
Business and operations
AI foundations: Prompting in practice
Prompt structure, role prompting, structured output, iteration. Six practical sessions that change the way you write with AI.
Estimated study time: 12 hours
Accounting and Finance
Training
Business and operations
Customer support AI: Orientation
The role of a customer support specialist and what AI changes in email, chat, phone and FAQ work: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Customer service
Training
Business and operations
Customer support AI: Workflow
The daily workflow of a customer support specialist with AI: email, chat, phone and FAQ work, with a human check at every step.
Estimated study time: 15 hours
Customer service
Training
Business and operations
Customer support AI: Documents and communication
Documents and communication for a customer support specialist: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Customer service
Training
Business and operations
Customer support AI: Data and analytics
Data and analytics for a customer support specialist: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Customer service
Training
Business and operations
Customer support AI: Quality and evaluation
Quality and evaluation for a customer support specialist: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Customer service
Training
Education and specialised fields
Teaching and training AI: Orientation
The role of a teacher or trainer and what AI changes in lesson planning, materials, assessment and communication with parents: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Vocational training and programme management
Training
Education and specialised fields
Teaching and training AI: Workflow
The daily workflow of a teacher or trainer with AI: lesson planning, materials, assessment and communication with parents, with a human check at every step.
Estimated study time: 15 hours
Vocational training and programme management
Training
Education and specialised fields
Teaching and training AI: Documents and communication
Documents and communication for a teacher or trainer: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Vocational training and programme management
Training
Education and specialised fields
Teaching and training AI: Data and analytics
Data and analytics for a teacher or trainer: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Vocational training and programme management
Training
Education and specialised fields
Teaching and training AI: Quality and evaluation
Quality and evaluation for a teacher or trainer: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Vocational training and programme management
Training
Business and operations
Retail operations AI: Orientation
The role of a store or retail operations manager and what AI changes in inventory, staffing, customer service and reporting: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Retail Operations
Training
Business and operations
Retail operations AI: Workflow
The daily workflow of a store or retail operations manager with AI: inventory, staffing, customer service and reporting, with a human check at every step.
Estimated study time: 15 hours
Retail Operations
Training
Business and operations
Retail operations AI: Documents and communication
Documents and communication for a store or retail operations manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Retail Operations
Training
Business and operations
Retail operations AI: Data and analytics
Data and analytics for a store or retail operations manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Retail Operations
Training
Business and operations
Retail operations AI: Quality and evaluation
Quality and evaluation for a store or retail operations manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Retail Operations
Training
Education and specialised fields
Translation and localisation AI: Orientation
The role of a professional translator working with Albanian and what AI changes in post-editing, glossaries, translation memory and quality checks: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Translation and localisation professional
Training
Education and specialised fields
Translation and localisation AI: Workflow
The daily workflow of a professional translator working with Albanian with AI: post-editing, glossaries, translation memory and quality checks, with a human check at every step.
Estimated study time: 15 hours
Translation and localisation professional
Training
Education and specialised fields
Translation and localisation AI: Documents and communication
Documents and communication for a professional translator working with Albanian: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Translation and localisation professional
Training
Education and specialised fields
Translation and localisation AI: Data and analytics
Data and analytics for a professional translator working with Albanian: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Translation and localisation professional
Training
Education and specialised fields
Translation and localisation AI: Quality and evaluation
Quality and evaluation for a professional translator working with Albanian: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Translation and localisation professional
Training
Business and operations
E-commerce AI: Orientation
The role of an e-commerce manager and what AI changes in catalogue, orders, customer support, digital marketing and analytics: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
E-Commerce Operations
Training
Business and operations
E-commerce AI: Workflow
The daily workflow of an e-commerce manager with AI: catalogue, orders, customer support, digital marketing and analytics, with a human check at every step.
Estimated study time: 15 hours
E-Commerce Operations
Training
Business and operations
E-commerce AI: Documents and communication
Documents and communication for an e-commerce manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
E-Commerce Operations
Training
Business and operations
E-commerce AI: Data and analytics
Data and analytics for an e-commerce manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
E-Commerce Operations
Training
Business and operations
E-commerce AI: Quality and evaluation
Quality and evaluation for an e-commerce manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
E-Commerce Operations
Training
Law and justice
Legal administration AI: Orientation
The role of a legal administrator (non-lawyer) and what AI changes in file management, appointments, formal correspondence and deadlines: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Legal administration professional
Training
Law and justice
Legal administration AI: Workflow
The daily workflow of a legal administrator (non-lawyer) with AI: file management, appointments, formal correspondence and deadlines, with a human check at every step.
Estimated study time: 15 hours
Legal administration professional
Training
Law and justice
Legal administration AI: Documents and communication
Documents and communication for a legal administrator (non-lawyer): drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Legal administration professional
Training
Law and justice
Legal administration AI: Data and analytics
Data and analytics for a legal administrator (non-lawyer): summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Legal administration professional
Training
Law and justice
Legal administration AI: Quality and evaluation
Quality and evaluation for a legal administrator (non-lawyer): criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Legal administration professional
Training
Business and operations
Insurance operations AI: Orientation
The role of an insurance operations manager and what AI changes in claims handling, underwriting, fraud detection and reporting to the supervisor (AMF): where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Insurance professional
Training
Business and operations
Insurance operations AI: Workflow
The daily workflow of an insurance operations manager with AI: claims handling, underwriting, fraud detection and reporting to the supervisor (AMF), with a human check at every step.
Estimated study time: 15 hours
Insurance professional
Training
Business and operations
Insurance operations AI: Documents and communication
Documents and communication for an insurance operations manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Insurance professional
Training
Business and operations
Insurance operations AI: Data and analytics
Data and analytics for an insurance operations manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Insurance professional
Training
Business and operations
Insurance operations AI: Quality and evaluation
Quality and evaluation for an insurance operations manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Insurance professional
Training
Business and operations
Banking operations AI: Orientation
The role of a banking operations manager and what AI changes in KYC and AML, credit, payments and reconciliation: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Banking
Training
Business and operations
Banking operations AI: Workflow
The daily workflow of a banking operations manager with AI: KYC and AML, credit, payments and reconciliation, with a human check at every step.
Estimated study time: 15 hours
Banking
Training
Business and operations
Banking operations AI: Documents and communication
Documents and communication for a banking operations manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Banking
Training
Business and operations
Banking operations AI: Data and analytics
Data and analytics for a banking operations manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Banking
Training
Business and operations
Banking operations AI: Quality and evaluation
Quality and evaluation for a banking operations manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Banking
Training
Business and operations
Finance and accounting AI: Orientation
The role of an accountant or finance officer and what AI changes in reconciliation, transaction classification, monthly reports and forecasts: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Accounting and Finance
Training
Business and operations
Finance and accounting AI: Workflow
The daily workflow of an accountant or finance officer with AI: reconciliation, transaction classification, monthly reports and forecasts, with a human check at every step.
Estimated study time: 15 hours
Accounting and Finance
Training
Business and operations
Finance and accounting AI: Documents and communication
Documents and communication for an accountant or finance officer: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Accounting and Finance
Training
Business and operations
Finance and accounting AI: Data and analytics
Data and analytics for an accountant or finance officer: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Accounting and Finance
Training
Business and operations
Finance and accounting AI: Quality and evaluation
Quality and evaluation for an accountant or finance officer: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Accounting and Finance
Training
Business and operations
Marketing and content AI: Orientation
The role of a marketing and content specialist and what AI changes in social media, email, blog, ads and video scripts: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Marketing and content professional
Training
Business and operations
Marketing and content AI: Workflow
The daily workflow of a marketing and content specialist with AI: social media, email, blog, ads and video scripts, with a human check at every step.
Estimated study time: 15 hours
Marketing and content professional
Training
Business and operations
Marketing and content AI: Documents and communication
Documents and communication for a marketing and content specialist: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Marketing and content professional
Training
Business and operations
Marketing and content AI: Data and analytics
Data and analytics for a marketing and content specialist: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Marketing and content professional
Training
Business and operations
Marketing and content AI: Quality and evaluation
Quality and evaluation for a marketing and content specialist: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Marketing and content professional
Training
Business and operations
Sales operations AI: Orientation
The role of a sales operations manager and what AI changes in pipeline qualification, customer outreach, proposals and reporting: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Sales operations professional
Training
Business and operations
Sales operations AI: Workflow
The daily workflow of a sales operations manager with AI: pipeline qualification, customer outreach, proposals and reporting, with a human check at every step.
Estimated study time: 15 hours
Sales operations professional
Training
Business and operations
Sales operations AI: Documents and communication
Documents and communication for a sales operations manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Sales operations professional
Training
Business and operations
Sales operations AI: Data and analytics
Data and analytics for a sales operations manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Sales operations professional
Training
Business and operations
Sales operations AI: Quality and evaluation
Quality and evaluation for a sales operations manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Sales operations professional
Training
Business and operations
Human resources AI: Orientation
The role of a human resources manager and what AI changes in recruitment, onboarding, performance and training: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Human resources professional
Training
Business and operations
Human resources AI: Workflow
The daily workflow of a human resources manager with AI: recruitment, onboarding, performance and training, with a human check at every step.
Estimated study time: 15 hours
Human resources professional
Training
Business and operations
Human resources AI: Documents and communication
Documents and communication for a human resources manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Human resources professional
Training
Business and operations
Human resources AI: Data and analytics
Data and analytics for a human resources manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Human resources professional
Training
Business and operations
Human resources AI: Quality and evaluation
Quality and evaluation for a human resources manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 15 hours
Human resources professional
Training
Business and operations
Project management AI: Orientation
The role of a project manager and what AI changes in planning, execution, reporting and stakeholder communication: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Project Management
Training
Business and operations
Project management AI: Workflow
The daily workflow of a project manager with AI: planning, execution, reporting and stakeholder communication, with a human check at every step.
Estimated study time: 15 hours
Project Management
Training
Business and operations
Project management AI: Documents and communication
Documents and communication for a project manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Project Management
Training
Business and operations
Project management AI: Data and analytics
Data and analytics for a project manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Project Management
Training
Business and operations
Project management AI: Quality and evaluation
Quality and evaluation for a project manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Project Management
Training
Business and operations
Logistics and supply chain AI: Orientation
The role of a logistics and supply chain manager and what AI changes in planning, orders, transport and warehousing: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Logistics and Supply Chain
Training
Business and operations
Logistics and supply chain AI: Workflow
The daily workflow of a logistics and supply chain manager with AI: planning, orders, transport and warehousing, with a human check at every step.
Estimated study time: 15 hours
Logistics and Supply Chain
Training
Business and operations
Logistics and supply chain AI: Documents and communication
Documents and communication for a logistics and supply chain manager: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Logistics and Supply Chain
Training
Business and operations
Logistics and supply chain AI: Data and analytics
Data and analytics for a logistics and supply chain manager: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Logistics and Supply Chain
Training
Business and operations
Logistics and supply chain AI: Quality and evaluation
Quality and evaluation for a logistics and supply chain manager: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Logistics and Supply Chain
Training
Healthcare
Healthcare administration AI: Orientation
The role of a healthcare administrator (non-clinical) and what AI changes in administrative triage, scheduling, billing and patient communication: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Healthcare Administration
Training
Healthcare
Healthcare administration AI: Workflow
The daily workflow of a healthcare administrator (non-clinical) with AI: administrative triage, scheduling, billing and patient communication, with a human check at every step.
Estimated study time: 15 hours
Healthcare Administration
Training
Healthcare
Healthcare administration AI: Documents and communication
Documents and communication for a healthcare administrator (non-clinical): drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Healthcare Administration
Training
Healthcare
Healthcare administration AI: Data and analytics
Data and analytics for a healthcare administrator (non-clinical): summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Healthcare Administration
Training
Healthcare
Healthcare administration AI: Quality and evaluation
Quality and evaluation for a healthcare administrator (non-clinical): criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Healthcare Administration
Training
Public sector
Public administration AI: Orientation
The role of a public administration officer and what AI changes in administrative procedures, citizen service, transparency and documents: where it helps, where it must not decide, and how safe use begins.
Estimated study time: 15 hours
Public Administration
Training
Public sector
Public administration AI: Workflow
The daily workflow of a public administration officer with AI: administrative procedures, citizen service, transparency and documents, with a human check at every step.
Estimated study time: 15 hours
Public Administration
Training
Public sector
Public administration AI: Documents and communication
Documents and communication for a public administration officer: drafting, editing and checking text with AI, with no invented facts and no personal data in public tools.
Estimated study time: 15 hours
Public Administration
Training
Public sector
Public administration AI: Data and analytics
Data and analytics for a public administration officer: summaries, tables and reports with AI, each with a stated source and a check before any decision.
Estimated study time: 15 hours
Public Administration
Training
Public sector
Public administration AI: Quality and evaluation
Quality and evaluation for a public administration officer: criteria for judging an AI output, a second review, and the typical errors of this work.
Estimated study time: 18 hours
Public Administration
Training
Business and operations
AI foundations: Evaluating AI output
How to judge whether an AI output is good. The evaluation mindset, criteria, and the habit of a second review. A bridge session towards professional evaluation work.
Estimated study time: 9 hours
Accounting and Finance
Training
Business and operations
Audit AI: Operations foundation
The foundation of audit practice: the auditor's role, the AI-as-assistant boundary, auditing standards and Albanian law, independence and ethics.
Estimated study time: 8 hours
Statutory Audit
Training
Business and operations
Audit AI: Risk and controls
Risk and controls: risk assessment, internal controls and materiality.
Estimated study time: 8 hours
Statutory Audit
Training
Business and operations
Audit AI: Evidence and procedures
Evidence and procedures: audit evidence, audit procedures and sampling.
Estimated study time: 8 hours
Statutory Audit
Training
Business and operations
Audit AI: Reporting and opinions
Reporting and opinions: audit reports, opinions and audit documentation.
Estimated study time: 8 hours
Statutory Audit
Training
Business and operations
Banking AI: Orientation
An orientation course for banking professionals on the use of artificial intelligence in banking operations: the regulatory framework, customer correspondence and verification against fabrication. 6 sessions.
Estimated study time: 18 hours
Banking
Training
Business and operations
Banking AI: Customer correspondence
Banking correspondence with the customer with the help of artificial intelligence: email, notices, contracts and multilingual communication, always with verification. 6 sessions.
Estimated study time: 18 hours
Banking
Training
Business and operations
Banking AI: Payments, reconciliation and exceptions
Professional work with payment instructions, reconciliation, exceptions, disputes and incidents, with checkable evidence and human escalation. AI assists with documentation and comparison; it authorises nothing.
Estimated study time: 8 hours
Banking
Training
Business and operations
Banking AI: Anti-money-laundering (AML) compliance
Anti-money-laundering (AML) compliance with the help of artificial intelligence: suspicious activity reports (SAR), enhanced due diligence (EDD), transaction monitoring and thresholds. 6 sessions.
Estimated study time: 18 hours
Banking
Training
Business and operations
Banking AI: Risk analytics
Banking risk analytics with artificial intelligence: credit models, IFRS 9, stress tests, non-performing loans (NPL) and reporting. 6 sessions.
Estimated study time: 18 hours
Banking
Training
Public sector
Local government AI: Operations, documents and services
Municipal operations, documents and services with AI: citizen requests, correspondence, council material, consultation, procurement documentation, registers and the checking of generated text, with the decision kept with the official. Eight lessons; for each about 15 minutes of reading and about 45 minutes of practical exercise, about 8 hours in all.
Estimated study time: 8 hours
Local Public Administration
Training
Business and operations
Business chamber AI: Member operations
Member services, consultations, events, surveys, research and checkable documents in a chamber or business association, with AI as an assistant and an accountable person making each decision.
Estimated study time: 8 hours
Business chamber operations
Training
Business and operations
Customer service AI: Orientation
Orientation in customer service with AI assistance: the verification protocol for correspondence, handling requests and complaints, and the limits of relying on AI in customer communication. The foundations of quality and customer satisfaction.
Estimated study time: 18 hours
Customer service
Training
Business and operations
Customer service AI: Correspondence, support tickets and knowledge base
Handling customer correspondence, the ticketing system and the knowledge base with AI assistance: verifying answers against the official source, coherence across channels and maintaining the knowledge base as the authorised source of verification.
Estimated study time: 18 hours
Customer service
Training
Business and operations
Customer service AI: Escalation and complaints
Handling escalations, complaints and regulatory compliance with AI assistance: the limits of AI decision making in sensitive cases, verifying regulatory citations, cross-jurisdiction coordination and handing over to human judgement on matters with consequences. Part of the customer service programme.
Estimated study time: 18 hours
Customer service
Training
Business and operations
Customer service AI: Data, analytics and reporting
Handling customer data, analytics and reporting with AI assistance: verifying source data, telling correlation from causation, protecting personal data and reporting service metrics accurately. Part of the customer service programme.
Estimated study time: 18 hours
Customer service
Training
Business and operations
Customer service AI: Preparation for assessment
Consolidating the customer service programme with AI: integrating verification and judgement into daily work, institutional sustainability, the bridge between training and real practice and the transfer of knowledge to the next generation of agents.
Estimated study time: 18 hours
Customer service
Training
Public sector
Customs AI: Operations foundation
The foundation of customs practice: the customs agent's role, the boundary where AI helps and where regulated judgement stays human, the Customs Code and ASYCUDA e-customs, ethics and confidentiality.
Estimated study time: 8 hours
Customs Procedures
Training
Public sector
Customs AI: Tariff classification
Tariff classification in practice: the HS system and the Combined Nomenclature, the classification rules and the origin of goods.
Estimated study time: 8 hours
Customs Procedures
Training
Public sector
Customs AI: Declarations and clearance
Declarations and clearance: the import/export customs declaration, the ASYCUDA system, clearance procedures and supporting documents.
Estimated study time: 8 hours
Customs Procedures
Training
Public sector
Customs AI: Duties, VAT and valuation
Duties, VAT and valuation: customs valuation, customs duties and VAT at the border, calculation and payment.
Estimated study time: 8 hours
Customs Procedures
Training
Cybersecurity
Facilitating the Cybersecurity Season
The format, five rules, four episodes, sector versions, client kit and record. The course prepares a workshop facilitator; learning completion is not qualification. Human assessment is a separate process.
Estimated study time: 6 hours
Cybersecurity Season facilitators
Training
Healthcare
Dentistry AI: Operations foundation
The foundation of dental practice: the dentist's role, the boundary where AI helps and where clinical judgement stays human, the regulatory framework and ethics, patient confidentiality.
Estimated study time: 8 hours
Clinical Dentistry
Training
Healthcare
Dentistry AI: Clinical records and documentation
Records and documentation: the patient record, the treatment plan, clinical notes and accurate documentation with support from AI.
Estimated study time: 8 hours
Clinical Dentistry
Training
Healthcare
Dentistry AI: Imaging and diagnostic notes
Imaging and diagnostic notes: dental imaging, prediction with AI and the boundary where the dentist interprets and makes the diagnosis.
Estimated study time: 8 hours
Clinical Dentistry
Training
Healthcare
Dentistry AI: Patient data protection
Patient data protection: health data as a special category, GDPR + Law 124, record retention and confidentiality.
Estimated study time: 8 hours
Clinical Dentistry
Training
Education and specialised fields
Construction engineering AI: Operations foundation
The foundation of engineering practice: the engineer's role, the AI-as-assistant boundary, the technical design conditions and the building code, ethics and professional responsibility.
Estimated study time: 8 hours
Construction Engineering
Training
Education and specialised fields
Construction engineering AI: Technical reports
Preparing and checking technical reports, engineering calculations and technical documentation.
Estimated study time: 8 hours
Construction Engineering
Training
Education and specialised fields
Construction engineering AI: Permits and compliance
Permits and conformity: building permits, technical conformity and the building code.
Estimated study time: 8 hours
Construction Engineering
Training
Education and specialised fields
Construction engineering AI: Safety and sign-offs
Safety and sign-offs: structural and safety sign-offs and inspections.
Estimated study time: 8 hours
Construction Engineering
Training
Healthcare
Healthcare AI: Clinical orientation
An orientation course for physicians on the use of AI in the clinical day: knowing the tools, the risks of inaccurate information and step-by-step verification. Six sessions.
Estimated study time: 18 hours
Healthcare professional
Training
Healthcare
Healthcare AI: Clinical documentation
A course for physicians on clinical documentation with AI: notes, letters and communications drafted with full factual verification. Six sessions.
Estimated study time: 18 hours
Healthcare professional
Training
Healthcare
Healthcare AI: Clinical decision support
A course for physicians on the use and limits of AI in clinical decision support: finding evidence, differential diagnosis, bias and tool reliability. The physician interprets and decides. Six sessions.
Estimated study time: 18 hours
Healthcare professional
Training
Healthcare
Healthcare AI: Clinical data audit
Clinical data audit with AI assistance: verifying the integrity of patient data, traceability, protecting health data and quality audit with the clinical verification protocol. Part of the programme for health professionals.
Estimated study time: 18 hours
Healthcare professional
Training
Healthcare
Healthcare AI: Preparation for assessment
Consolidating the clinical programme with AI: integrating the verification protocol into daily clinical work, institutional sustainability, the bridge between training and real practice and the transfer of knowledge to the next generation of health professionals.
Estimated study time: 18 hours
Healthcare professional
Training
Business and operations
Insurance AI: Operations foundation
The foundations of insurance operations with AI assistance: the verification protocol for policies and claims, the limits of relying on AI in insurance decisions and the principles of regulatory compliance. Part of the insurance programme.
Estimated study time: 18 hours
Insurance professional
Training
Business and operations
Insurance AI: Claims processing
Insurance claims processing with AI assistance: verifying documentation and coverage, telling valid claims from suspicious ones, handling disputes and compliance with the claims verification protocol. Part of the insurance programme.
Estimated study time: 18 hours
Insurance professional
Training
Business and operations
Insurance AI: Regulatory compliance
The third part of the AI programme for insurance: regulatory compliance under the supervision of the AMF, Solvency II, IDD, EIOPA, reporting and citation verification. 6 sessions.
Estimated study time: 18 hours
Insurance professional
Training
Business and operations
Insurance AI: Data, analytics and reporting
The fourth part of the AI programme for insurance: customer data, four-level analytics and BPO reporting with AI, with particular attention to the risk of fabrication. 6 sessions.
Estimated study time: 18 hours
Insurance professional
Training
Business and operations
Insurance AI: Preparation for assessment
The closing part of the AI programme for insurance: moving from learning to practice and exercises examining supervisory requirements and customer rights. Six sessions; these are not an assessment or approval by public authorities.
Estimated study time: 18 hours
Insurance professional
Training
Public sector
Policing AI: Orientation
An orientation course for police and law enforcement officers on the use of artificial intelligence: the legal framework, evidence, oversight and verification against fabrication. 6 sessions.
Estimated study time: 18 hours
Policing and law enforcement
Training
Public sector
Policing AI: Operational workflow
The operational workflow of police work with artificial intelligence: documentation, public communication and verification in daily work. 6 sessions.
Estimated study time: 18 hours
Policing and law enforcement
Training
Public sector
Policing AI: Evidence documentation
Evidence documentation with the help of artificial intelligence: the chain of custody, attribution, investigative documents and strict verification. 6 sessions.
Estimated study time: 18 hours
Policing and law enforcement
Training
Public sector
Policing AI: Citizen data analytics
Citizen data analytics with artificial intelligence in police work: k-anonymity, aggregation and data protection. 6 sessions.
Estimated study time: 18 hours
Policing and law enforcement
Training
Public sector
Policing AI: Preparation for assessment
The closing sessions for the police officer: structured exercises that prepare your professional judgement for the independent assessment, calibration on cases and a development plan after the course. 6 sessions. The assessment itself stays separate from the learning.
Estimated study time: 18 hours
Policing and law enforcement
Training
Law and justice
Justice AI: Orientation
The introductory course of the AI programme for the justice system: an orientation to judicial work with artificial intelligence, the legal framework, the courts, the prosecution and verification against fabrication. 6 sessions.
Estimated study time: 18 hours
Legal and justice professional
Training
Law and justice
Justice AI: Document review and drafting
Legal document review and drafting with AI assistance: the verification protocol for checking citations, verifying acts and articles, and safe drafting that preserves legal fidelity.
Estimated study time: 18 hours
Legal and justice professional
Training
Law and justice
Justice AI: Translation and terminology
Legal translation with AI assistance and preserving fidelity: catching terminological false friends, cross-jurisdiction functional-legal equivalence, verifying terms against sources such as IATE and the verification protocol for translation.
Estimated study time: 18 hours
Legal and justice professional
Training
Law and justice
Justice AI: Data and evidence
Handling legal data and evidence with AI assistance: the chain of custody and attribution, integrity and metadata, cross-jurisdiction data transfer and verifying evidence with the verification protocol.
Estimated study time: 18 hours
Legal and justice professional
Training
Law and justice
Justice AI: Preparation for assessment
Consolidating the justice programme with AI: integrating the verification protocol into daily judicial work, institutional sustainability, auditing practices and the bridge between training and real practice.
Estimated study time: 18 hours
Legal and justice professional
Training
Public sector
Civil society AI: Programme evidence and reporting
Programme evidence and reporting in civil society work: proposals, monitoring, beneficiary data, donor reports and safeguarding, with AI used for drafts and summaries, never to invent results.
Estimated study time: 8 hours
Civil Society Operations
Training
Law and justice
Notarial practice AI: Operations foundation
The introductory course of the AI programme for notaries: the foundations of notarial operations with artificial intelligence, the regulatory framework, the notarial act and information verification. 6 sessions.
Estimated study time: 18 hours
Notarial professional
Training
Law and justice
Notarial practice AI: Document drafting and verification
The second part of the AI programme for notaries: drafting notarial documents with the help of AI, deeds and powers of attorney, the discipline of verification and avoiding fabricated information. 6 sessions.
Estimated study time: 18 hours
Notarial professional
Training
Law and justice
Notarial practice AI: Regulatory compliance and anti-money-laundering (AML)
The third part of the AI programme for notaries: regulatory compliance and the fight against money laundering (AML), notarial obligations, reporting and information verification. 6 sessions.
Estimated study time: 18 hours
Notarial professional
Training
Law and justice
Notarial practice AI: Data, records and archive
Handling client data, registers and notarial archiving with AI assistance: verifying the integrity of deeds, retention and traceability of registers, protecting personal data and compliance with archiving requirements. Part of the notarial programme.
Estimated study time: 18 hours
Notarial professional
Training
Law and justice
Notarial practice AI: Preparation for assessment
Consolidating the notarial programme with AI: integrating the verification protocol into daily notarial work, institutional sustainability, the bridge between training and real practice and the transfer of knowledge to the next generation of notaries.
Estimated study time: 18 hours
Notarial professional
Training
Healthcare
Pharmacy AI: Operations foundation
A course for pharmacists on the foundations of pharmaceutical work with AI. Six sessions with practical cases.
Estimated study time: 15 hours
Pharmacy
Training
Healthcare
Pharmacy AI: Prescription verification and drug interactions
A course for pharmacists on prescription verification, pharmaceutical care and drug interactions with the help of AI. Six sessions with practical cases.
Estimated study time: 15 hours
Pharmacy
Training
Healthcare
Pharmacy AI: Regulatory compliance and pharmacovigilance
A course for pharmacists on regulatory compliance and pharmacovigilance with AI, including AKBPM and EMA documents and sources. Six sessions with practical cases; no approval by those bodies is implied.
Estimated study time: 15 hours
Pharmacy
Training
Healthcare
Pharmacy AI: Patient data and records
A course for pharmacists on patient data, records and the pharmaceutical archive in work with AI. Six sessions with practical cases.
Estimated study time: 15 hours
Pharmacy
Training
Education and specialised fields
Python and Albanian language processing
Python and Albanian natural language processing: text, corpora, models and evaluation, with exercises on Albanian data.
Estimated study time: 40 hours
Language technology professional
Training
Business and operations
The environment card
Operating system, rights, terminal and company rules: one paragraph that makes every question you ask easier to answer.
Estimated study time: 6 hours
Accounting and Finance
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